Last Updated: August 28, 2026
At Sanasha Collection, we value customer satisfaction and strive to provide high-quality products. If a refund is approved under our Return Policy, it will be processed according to the guidelines below.
1. Refund Eligibility
A refund may be approved in the following situations:
- The product received is damaged or has a manufacturing defect.
- An incorrect product was delivered.
- The item received is significantly different from the order placed.
- The return request has been approved after our quality inspection.
2. Refund Approval Process
All returned products are inspected by our Quality Assurance Team after they are received. Refunds are only issued after the returned item successfully passes the inspection process and meets the conditions outlined in our Return Policy.
3. Refund Processing Time
- Approved refunds are generally processed within 3–7 working days.
- Processing time may vary depending on the payment method and banking procedures.
- Customers will be notified once the refund has been initiated.
4. Cash on Delivery (COD) Refunds
For orders paid through Cash on Delivery (COD), approved refunds will normally be processed through a bank transfer or another mutually agreed refund method after verification of the customer's details.
5. Exchange Instead of Refund
Where possible and subject to product availability, Sanasha Collection may offer an exchange or replacement instead of a monetary refund. Our customer support team will discuss the available options with you before finalizing the request.
6. Non-Refundable Cases
Refunds will not be approved in the following cases:
- Products that have been used, washed, altered, or damaged by the customer.
- Items returned without original tags, labels, or packaging.
- Customized or made-to-order products.
- Return requests submitted after the allowed return period.
- Products that do not meet the conditions of our Return Policy.
7. Shipping Charges
- Shipping charges are generally non-refundable.
- If the refund is approved because of our error (wrong, defective, or damaged product), any applicable return shipping cost may be reimbursed or covered by Sanasha Collection.
8. Customer Responsibilities
- Provide accurate order details when requesting a refund.
- Submit clear photos or videos if requested during the review process.
- Return the product in its original condition with all accessories and packaging.
9. Policy Updates
Sanasha Collection reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on this page.
10. Contact Us
If you have any questions regarding refunds or need assistance with your order, please contact us:
Sanasha Collection
WhatsApp: +92 314 9207074
Customer Support: Available during business hours.