Last Updated: August 28, 2026
At Sanasha Collection, customer satisfaction is our priority. We carefully inspect every order before dispatch; however, if you receive a damaged, defective, incorrect, or incomplete product, you may request a return or exchange according to the policy below.
1. Return Eligibility
You may submit a return request within 7 days of receiving your order if any of the following situations apply:
- Wrong product was delivered.
- Damaged product received during delivery.
- Manufacturing defect found in the product.
- Missing item(s) in the parcel.
- Product is significantly different from the ordered item or description.
2. Return Conditions
To qualify for a return, the following conditions must be met:
- Return request must be submitted within 7 days of delivery.
- Product must be unused, unwashed, and unworn.
- Original tags, labels, and packaging must be intact.
- Invoice or proof of purchase should be provided.
- The product must be returned in the same condition as received.
3. Non-Returnable Items
The following items are not eligible for return:
- Used, washed, or altered products.
- Customized or made-to-order dresses.
- Products damaged due to customer misuse or improper handling.
- Items returned without original tags or packaging.
- Products returned after the 7-day return period.
4. Exchange Policy
If your requested return meets our eligibility criteria, we may offer a replacement or exchange for the same product (subject to stock availability). If the requested item is unavailable, our customer support team will discuss the available options with you.
5. Return Process
To request a return:
- Contact our customer support via WhatsApp.
- Provide your Order Number and a brief description of the issue.
- Share clear photos or videos of the product if requested.
- Our support team will review your request and provide further instructions.
6. Quality Inspection
All returned products are inspected after they are received. Returns that do not meet the conditions stated in this policy may be declined and returned to the customer.
7. Shipping Charges for Returns
- If the return is due to our mistake (wrong, defective, or damaged product), the return shipping cost will be covered by Sanasha Collection.
- If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
8. Important Notes
- Please inspect your parcel immediately after delivery.
- Do not use or wash the product if you intend to request a return.
- Keep the original packaging until your order has been fully accepted.
9. Contact Us
For return requests or assistance, please contact:
Sanasha Collection
WhatsApp: +92 314 9207074
Customer Support: Available during business hours.